FAQs

HOW DO I CONTACT STEVIE?

Your feedback is very important to us in order to make your experience enjoyable! Please contact team Stevie at hi@enjoystevie.com. We are pretty quick at responding, alternatively, DM your query on Instagram and we will reply back in a flash.


ARE THE DISCOUNTS DIFFERENT VIA THE STEVIE WEBSITE AND APP?

No, all discounts listed are the same on both platforms.


WHO DEVELOPED STEVIE?

Creative Stevie Ltd. Developed The Stevie App in 2017.


WHEN REGISTERED WILL YOU SEND ME LOTS OF EMAILS?

No, we will very rarely send you emails, maybe ‘once in a blue moon’, according to your preferences, directly related to our website and app.


HOW DO I USE A DISCOUNT?

When visiting a restaurant, you must show your digital card from the app at the time of your bill. You can do this by turning your mobile device from the restaurant's profile page 90°. Yourself or the restaurant's staff must tap 'Yes' to submit your discount. If you are redeeming a Delivery, Perk Bundle or Online discount you must click 'Redeem' or 'Get Discount' which is situated at the bottom of the businesses profile page.


WHEN IS A DISCOUNT VALID?

All discounts listed on our website and mobile app are ongoing.


HOW MUCH DOES STEVIE APP COST?

The Stevie app on IOS and Android is free to download and sign up. When in-app click 'GO' from the pop-up, this will direct you to subscription options on the enjoystevie.com website.


HOW MUCH DOES THE STEVIE DIGITAL CARD COST?

Stevie digital card is activated when purchasing one of our two affordable subscription plans.


CAN I USE THE SAME DISCOUNT MORE THAN ONCE?

You can use the discounts as many times as you like. From time to time some of our discounts may vary. To get a clear understanding, please view the businesses 'Terms and Conditions' which is situated on each of their profile pages in our mobile app or website.


IS STEVIE APP AVAILABLE ON OTHER PHONES?

Stevie app is currently available for IOS and Android devices. (UK and Ireland).


HOW DO I SEE RESTAURANT DISCOUNTS IN A DIFFERENT AREA VIA THE APP?

You can do this by scrolling through your chosen ‘Area’ via the 'Home' page.


WHAT ARE PUSH NOTIFICATIONS?

Push notifications notify you when a discount has become live. Push notifications mean you will not miss out on one of our great discounts via The Stevie App!


WHY DOES MY APP KEEP CRASHING BEFORE IT GETS STARTED?

Please check your internet connection and that you have the latest version of the app. If the problem persists, please contact Enjoy Stevie hi@enjoystevie.com and one of our team will be happy to assist you!


WHAT IS THE 5 DIGIT ID ON MY MEMBERSHIP CARD?

This 5 digit ID is to help us understand what restaurant discount you have activated. This helps gather information about the popular promotions taken up by you.


HOW DO I DELETE MY APP ACCOUNT?

To delete your account go to Settings > Delete Account. By clicking Yes, means all of your information will be deleted. Please note, this does not cancel your Subscription > please go to Account Information in Settings.


IS MY INFORMATION SAFE WHEN SIGNED UP TO STEVIE?

Creative Stevie Ltd does not pass on, sell, rent or lease its customer data to Third Parties. Stevie may, from time to time, contact you with an offering that may be of interest to you. In addition, Stevie may share data with members of our team to help us perform statistical analysis.


HOW DO I VIEW MY MEMBERSHIP CARD?

To view your membership card, you must purchase a yearly subscription plan, alternatively, if you have a promo code this will immediately activate your digital membership card. You can then go to a restaurant profile in the Stevie app and turn your mobile device 90 degrees, this will produce a bright yellow card.


HOW DO I RATE RESTAURANTS?

You can rate your favorite restaurants by rotating your membership card. After clicking 'Yes' to activate your discount at the time of your bill, it will then give you the option to rate from 1 to 5 stars.


HOW DO I VIEW MY SUBSCRIPTION DETAILS?

You can view this by logging into your account via the website or go to 'Settings' in the mobile app and click 'Account Information'.


HOW DO I CANCEL MY SUBSCRIPTION PLAN?

We have made it super simple. You can cancel your plan at any time in the mobile app on iPhone or Android. Go to 'Settings' > 'Account Information' > Click 'Cancel Subscription'.


WILL I GET CHARGED AGAIN AFTER MY PLAN IS CANCELLED?

Once you have cancelled your subscription plan you will no longer be charged.


HOW DO I ORDER FOOD DELIVERY ON THE WEBSITE OR MOBILE APP?

Click 'Deliveries' > choose delivery partner > select your nearest delivery location and click 'Redeem'.


I CAN'T FIND MY CLOSEST DELIVERY LOCATION IN THE LIST OF OPTIONS?

For any reason you cannot find your area, click 'Redeem' and type your postcode into the postcode section of our partner website, this will show if delivery is available in your area.


HOW DO I PAY FOR MY FOOD DELIVERY?

You pay as you normally would, by using your card details on the delivery partners website.


WHEN CAN I USE MY ODEON CINEMA VOUCHERS?

There are no restrictions on times and days.


WHAT DAYS CAN I USE MY ODEON CINEMA VOUCHERS?

They can be used all year round (except Christmas Day).


ARE MY ODEON VOUCHERS VALID FOR 3D?

They are valid for 2D showings only (you can pay extra onsite to upgrade to a 3D showing).


ARE MY ODEON VOUCHERS VALID FOR LUXE?

Not valid for Premier seats, Club seats, D-Box seats, VIP seats, super luxury seats, any other premium-priced seating, 3D, IMAX or ISENSE unless you pay an upgrade fee. Upgrade fees vary per cinema. There will be no seat upgrade fees in a Luxe cinema. At ODEON Bournemouth and ODEON Hatfield if there are mixed standard and recliner/super luxury seating in a screen an upgrade fee will be payable for the recliners/super luxury seats. At ODEON Taunton there will be an upgrade fee if you sit in a Luxe recliner screen.


AFTER I RECEIVE MY ODEON CINEMA VOUCHERS HOW LONG ARE THEY VALID FOR?

Your vouchers are valid for 12 months once issued to you.


HOW MUCH IN ADVANCE WILL I NEED TO BOOK A SHOWING?

There is no minimum booking time for booking a showing as long as it is made before the showing starts.


HOW DO I RECEIVE MY ODEON CINEMA VOUCHERS?

After you have purchased a 'Great Value' membership plan through Stevie, we will then send your vouchers straight to your email within a couple of hours of your plan purchase, alternatively, DM your query on Instagram!


I DID NOT RECEIVE MY ODEON CINEMA VOUCHERS?

For any reason you did not receive your vouchers via email, please contact hi@enjoystevie.com and a member of our team will be happy to help. We are pretty quick at responding.


HOW DO I ACTIVATE MY ODEON CINEMA VOUCHERS?

Once you have received your vouchers via email. Your email will include 2 codes, one code per voucher. You can show your email at the ticket office by printing out the email or showing your email via your mobile device, alternatively, you can go to www.odeon.co.uk to make a booking. For more information please visit 'Odeon Voucher Terms' at the bottom of our website for more information.


WHY ARE MY ODEON CINEMA VOUCHERS FREE?

We value you as a customer and want to give you the best value out of using our service.


CAN I PURCHASE ODEON CINEMA VOUCHERS?

Yes, you can purchase ODEON cinema tickets, save an average of 25% against the box office (please check your area first). To buy tickets, go to the 'Perk Bundle' section in our mobile app or click on the tab 'Cinema Tickets' via our website.


WHICH AREAS CAN I PURCHASE ODEON CINEMA TICKETS WITH STEVIE?

Please check your local cinema as prices may vary. Andover, Ayr, Banbury, Basingstoke, Bath, Beckenham, Belfast, Birmingham New Street, Blackpool, Bournemouth BH2, Bracknell, Braehead, Bridgend, Brighton, Bristol, Camden, Canterbury, Cardiff, Chatham, Chelmsford, Colchester, Coventry, Crewe, Dorchester, Dudley (Merry Hill), Dunfermline, Edinburgh Fort Kinnaird, Edinburgh Lothian Road, Exeter, Greenwich, Guildford, Harrogate, Hastings, Hatfield, Hereford, Huddersfield, Kettering, Kilmarnock, Kingston, Lincoln, Liverpool ONE, Llanelli, London Covent Garden, London Tottenham Court Road, Loughborough, Manchester Great Northern, Manchester Trafford Centre, Mansfield, Metrocentre, Milton Keynes Stadium, Newark, Northwich Barons Quay, Norwich, Oldham, Orpington, Oxford George St, Oxford Magdalen St, Port Solent, Preston, Richmond, Rochdale, Salisbury, Silverlink, South Woodford, Southampton, Southend, Stoke, Streatham, Surrey Quays, Swadlincote, Swansea, Taunton, Trowbridge, Tunbridge Wells, Uxbridge, West Bromwich, Weston super Mare, Wimbledon, Worcester, Wrexham Eagles Meadow,


HOW DO I RECEIVE MY GIFT-BACK FOR MY HOLIDAY?

Transactions will be checked and approved by Loveholidays within 30 days from the travel departure date. The booking will be considered as "valid" only when paid and consumed. Once validated by Loveholidays, enjoystevie will issue payment within 48h. Send the Reference Number (ex: 2007GBXXXWWB) to hi@enjoystevie.com to claim.


HOW DOES THE FAMILY PLAN WORK?

One person must purchase the Family Plan which will automatically activate 3 access codes sent to your email address. These codes can be given to whomever you choose.


Run a restaurant, delivery service or looking to offer a promotion on a national scale. Come and join us!

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