FAQs

WHEN IS A DISCOUNT VALID?

All discounts listed on our website and mobile app are ongoing. If a Restaurant listing no longer appears on our platforms, this means the Restaurants discount has come to an end.


ARE THE DISCOUNTS DIFFERENT VIA THE STEVIE WEBSITE AND APP?

No, all Restaurant discounts listed are the same on both platforms.


HOW DO I STAY UP TO DATE WITH THE BEST DISCOUNTS FROM STEVIE?

In order to get the latest discounts, submit your email, from the 'Want to stay up to date?' submission form section, which is situated on left side of the 'Restaurants' page of our website, or simply turn ‘Notifications’ on from the ‘Notify’ page and select the category via The Stevie App.


WHO DEVELOPED STEVIE?

Creative Stevie Ltd. Developed The Stevie App in 2017.


WHEN REGISTERED WILL YOU SEND ME LOTS OF EMAILS?

No, we will very rarely send you emails, maybe ‘once in a blue moon’, according to your preferences, directly related to our website and app.


HOW DO I USE A DISCOUNT?

You must show your digital card from the app. You can do this by turning your mobile device from the business's profile page after choosing one of our monthly or yearly subscription plans. To activate at the time of your bill, you or the restaurant staff member must tap 'Yes' to submit your discount.


HOW DO I CONTACT STEVIE?

Your feedback is very important to us in order to make your experience enjoyable! Please contact team Stevie at hi@enjoystevie.com


HOW MUCH DOES STEVIE APP COST?

Stevie app is free to download and sign up. When in-app, Stevie will give you options of monthly or yearly subscriptions, all at affordable prices.


HOW MUCH DOES THE STEVIE DIGITAL CARD COST?

Stevie digital card is activated when purchasing one of our two affordable subscription plans.


CAN I USE THE SAME DISCOUNT MORE THAN ONCE?

You can use Restaurant discounts as many times as you like. Please read the Restaurants 'terms & conditions' on the information page which is situated on each of the Restaurant's profiles pages via the website, or top right by clicking the yellow 'Deal Details' button on the Restaurant profile page via the app. Some Restaurants may have different days that the discount can be used.


IS STEVIE APP AVAILABLE ON OTHER PHONES?

Stevie app is currently available for IOS and Android devices.


I HAVE AN IPOD TOUCH. HOW CAN I ACCESS A DISCOUNT?

Simply tap on the Restaurant of your choice. In order to use the discount, you must show your digital card via the app.


HOW DO I SEE A SPECIFIC AREA, RESTAURANT, CUISINE OR DISCOUNT VIA THE WEBSITE?

You can do this by using the search field, which is situated on the website homepage, or when viewing the list of Restaurants, you can 'choose or change' these options by using the filter system which is situated on the left side of the website page.


HOW DO I SEE DISCOUNTS IN A DIFFERENT AREA VIA THE APP?

You can do this by scrolling through your chosen ‘Area’ via the 'Home' page.


WHAT ARE PUSH NOTIFICATIONS?

Push notifications notify you when a discount has become live. Push notifications mean you will not miss out on one of our great discounts via The Stevie App!


WHY DOES MY APP KEEP CRASHING BEFORE IT GETS STARTED?

Please check your internet connection and that you have the latest version of the app. If the problem persists, please contact The Stevie app on hi@enjoystevie.com and one of our team will be happy to assist you!


WHAT IS THE 5 DIGIT ID ON MY MEMBERSHIP CARD?

This 5 digit ID is to help us understand what restaurant discount you have activated. This helps gather information about the popular promotions taken up by you.


HOW DO I DELETE MY APP ACCOUNT?

To delete your account go to Settings > Delete account. By clicking Yes, means all of your information will be deleted.


IS MY INFORMATION SAFE WHEN SIGNED UP TO THE STEVIE APP?

Creative Stevie Ltd does not pass on, sell, rent or lease its customer data to Third Parties. The Stevie App may, from time to time, contact you with an offering that may be of interest to you. In addition, The Stevie App may share data with members of our team to help us perform statistical analysis.


WHY DOESN'T EVERY RESTAURANT HAVE A VIDEO WALKTHROUGH IN THEIR GALLERY?

Videos are a new feature that we have added to each restaurant listing, over time you will see more restaurants with this feature.


WHAT ARE THE VIDEO ICONS ON THE RIGHT SIDE OF EACH RESTAURANT LISTING?

The video icon tells you if the restaurant has a video walkthrough in its profile gallery.


WHAT IS STEVIE.TV?

StevieTV is our brand new broadcast video network, which is packed full of fun content, bringing you something a little bit different to the platform. Tune in to watch it grow.


HOW DO I VIEW MY MEMBERSHIP CARD?

To view your membership card, you must purchase a monthly or yearly subscription plan, alternatively, if you have a promo code this will immediately activate your digital membership card.


HOW DO I RATE RESTAURANTS?

You can rate your favorite restaurants by rotating your membership card. After clicking 'Yes' to activate your discount at the time of your bill, it will then give you the option to rate from 1 to 5 stars.


HOW DO I VIEW MY SUBSCRIPTION DETAILS?

You can view this by logging into your account by clicking 'Login' via the website or go to 'Settings' in-app and click 'Account Information'.


HOW DO I CANCEL MY SUBSCRIPTION PLAN?

You can cancel your plan at any time in-app. Go to 'Settings' > 'Account Information' > Click 'Cancel Subscription'.


WILL I GET CHARGED AGAIN AFTER MY PLAN IS CANCELLED?

Once you have canceled your subscription plan you will no longer be charged.


How do I order food delivery on the website or mobile app?

Click 'Deliveries' > choose delivery partner > select your nearest delivery location and click 'Get Discount'.


I can't find my closest delivery location in the list of options?

For any reason you cannot find your area, click 'Get Discount' and type your postcode into the postcode section of our partner website, this will show if delivery is available in your area.


How do I pay for my food delivery?

You pay as you normally would, by using your card details on the delivery partners website.


When can I use my ODEON cinema vouchers?

There are no restrictions on times and days.


What days can I use my ODEON cinema vouchers?

They can be used all year round (except Christmas Day).


Are my ODEON vouchers valid for 3D?

They are valid for 2D showings only (you can pay extra onsite to upgrade to a 3D showing).


Are my ODEON vouchers valid for Luxe?

Not valid for Premier seats, Club seats, D-Box seats, VIP seats, super luxury seats, any other premium-priced seating, 3D, IMAX or ISENSE unless you pay an upgrade fee. Upgrade fees vary per cinema. There will be no seat upgrade fees in a Luxe cinema. At ODEON Bournemouth and ODEON Hatfield if there are mixed standard and recliner/super luxury seating in a screen an upgrade fee will be payable for the recliners/super luxury seats. At ODEON Taunton there will be an upgrade fee if you sit in a Luxe recliner screen.


After I receive my ODEON cinema vouchers how long are they valid for?

Your vouchers are valid for 12 months once issued to you.


How much in advance will I need to book a showing?

There is no minimum booking time for booking a showing as long as it is made before the showing starts.


How do I receive my ODEON cinema vouchers?

After you have purchased a 'Best Value' membership plan through Stevie, we will then send your vouchers straight to your email within 48 hours of your plan purchase.


I did not receive my ODEON cinema vouchers?

For any reason you did not receive your vouchers via email, please contact hi@enjoystevie.com and a member of our team will be happy to help.


How do I activate my ODEON cinema vouchers?

Once you have received your vouchers via email. Your email will include 2 codes, one code per voucher. You can redeem your codes by going to www.odeon.co.uk. Please visit 'Odeon Voucher Terms' at the bottom of our website for more information.


Why is my ODEON cinema vouchers free?

We value you as a customer and want to give you the best value out of using our service.


Can i purchase ODEON cinema vouchers?

You only receive your 2 free vouchers when choosing the 'Best Value' plan when joining Stevie. We do not currently resale vouchers.


Which areas can i purchase ODEON cinema tickets with Stevie?

Please check your local cinema as prices may vary. Aylesbury, BFI, Basingstoke, Bath, Beckenham, Belfast, Birmingham Broadway, Blanchardstown, Braehead, Brighton, Bromborough, Camden, Cavan, Charlestown, Chatham, Chelmsford, Colchester, Coolock, Covent Garden, Coventry, Crewe, Derby, Dorchester (TBC), Dudley, Dundee, Dunfermline, Durham, Eagles Meadow Holloway, East Kilbride, Edinburgh Fort Kinnaird, Edinburgh West, Epsom, Glasgow Quay, Great Northern, Guildford, Harrogate, Hastings, Hatfield, Haymarket, Hereford, Hull, Islington, Kettering, Kilmarnock, Kingston, Lee Valley, Leeds Bradford, Leeds Thorpe Park, Leicester, Leicester Square, Limerick, Lincoln, Liverpool Switch Island, Maidenhead, Mansfield, Milton Keynes Stadium, Naas, Newark, Newbridge, Newcastle East (Silverlink), Northwich, Nuneaton, Orpington, Oxford George Street, Plaza Bournemouth BH2, Portlaoise, Preston, Putney, Richmond, Sheffield, Southampton, Southend, Stafford, Stillorgan, Stoke, Streatham, Surrey Quays, Swiss Cottage, Tamworth, Taunton, Telford, The Point, Tottenham Court Road, Trowbridge, Tunbridge Wells, Uxbridge, Warrington, Waterford, West Bromwich, Wimbledon,


Run a restaurant, delivery service or looking to offer a promotion on a national scale. Come and join us!

Find out how

Stevie’s Recent Blog Posts

6 Money Challenges to Continue Saving After Lockdown

6 Money Challenges to Continue Saving After Lockdown

Team Stevie

Aug 7, 2020 7:55:50 AM

For many of us, penny-pinching hasn’t exactly been a choice as of late.

Read More
Revealed: Gen Z Is the Most Saving-Savvy Generation

Revealed: Gen Z Is the Most Saving-Savvy Generation

Team Stevie

Aug 7, 2020 7:43:47 AM

Each generation handles money in a different way. After all, people have grown up...

Read More
Pinching Pennies the Painless Way: How to Save Money for a Recession.

Pinching Pennies the Painless Way: How to Save Money for a Recession.

Team Stevie

Jul 1, 2020 8:55:05 AM

Just in case we hadn’t been through enough in 2020, the UK is set to be hit with a...

Read More