FAQs

WHEN IS A DISCOUNT VALID?

All discounts listed on our website and mobile app are ongoing. If a Restaurant listing no longer appears on our platforms, this means the Restaurants discount has come to an end.


ARE THE DISCOUNTS DIFFERENT VIA THE STEVIE WEBSITE AND APP?

No, all Restaurant discounts listed are the same on both platforms.


HOW DO I STAY UP TO DATE WITH THE BEST DISCOUNTS FROM STEVIE?

In order to get the latest discounts, submit your email, from the 'Want to stay up to date?' submission form section, which is situated on left side of the 'Restaurants' page of our website, or simply turn ‘Notifications’ on from the ‘Notify’ page and select the category via The Stevie App.


WHO DEVELOPED STEVIE?

Creative Stevie Ltd. Developed The Stevie App in 2017.


WHEN REGISTERED WILL YOU SEND ME LOTS OF EMAILS?

No, we will very rarely send you emails, maybe ‘once in a blue moon’, according to your preferences, directly related to our website and app.


HOW DO I USE A DISCOUNT?

You must show your digital card from the app. You can do this by turning your mobile device from the business's profile page after choosing one of our monthly or yearly subscription plans. To activate at the time of your bill, you or the restaurant staff member must tap 'Yes' to submit your discount.


HOW DO I CONTACT STEVIE?

Your feedback is very important to us in order to make your experience enjoyable! Please contact team Stevie at hi@enjoystevie.com


HOW MUCH DOES STEVIE APP COST?

Stevie app is free to download and sign up. When in-app, Stevie will give you options of monthly or yearly subscriptions, all at affordable prices.


HOW MUCH DOES THE STEVIE DIGITAL CARD COST?

Stevie digital card is activated when purchasing one of our two affordable subscription plans.


CAN I USE THE SAME DISCOUNT MORE THAN ONCE?

You can use Restaurant discounts as many times as you like. Please read the Restaurants 'terms & conditions' on the information page which is situated on each of the Restaurant's profiles pages via the website, or top right by clicking the yellow 'Deal Details' button on the Restaurant profile page via the app. Some Restaurants may have different days that the discount can be used.


IS STEVIE APP AVAILABLE ON OTHER PHONES?

Stevie app is currently available for IOS and Android devices.


I HAVE AN IPOD TOUCH. HOW CAN I ACCESS A DISCOUNT?

Simply tap on the Restaurant of your choice. In order to use the discount, you must show your digital card via the app.


HOW DO I SEE A SPECIFIC AREA, RESTAURANT, CUISINE OR DISCOUNT VIA THE WEBSITE?

You can do this by using the search field, which is situated on the website homepage, or when viewing the list of Restaurants, you can 'choose or change' these options by using the filter system which is situated on the left side of the website page.


HOW DO I SEE DISCOUNTS IN A DIFFERENT AREA VIA THE APP?

You can do this by scrolling through your chosen ‘Area’ via the 'Home' page.


WHAT ARE PUSH NOTIFICATIONS?

Push notifications notify you when a discount has become live. Push notifications mean you will not miss out on one of our great discounts via The Stevie App!


WHY DOES MY APP KEEP CRASHING BEFORE IT GETS STARTED?

Please check your internet connection and that you have the latest version of the app. If the problem persists, please contact The Stevie app on hi@enjoystevie.com and one of our team will be happy to assist you!


WHAT IS THE 5 DIGIT ID ON MY MEMBERSHIP CARD?

This 5 digit ID is to help us understand what restaurant discount you have activated. This helps gather information about the popular promotions taken up by you.


HOW DO I DELETE MY APP ACCOUNT?

To delete your account go to Settings > Delete account. By clicking Yes, means all of your information will be deleted.


IS MY INFORMATION SAFE WHEN SIGNED UP TO THE STEVIE APP?

Creative Stevie Ltd does not pass on, sell, rent or lease its customer data to Third Parties. The Stevie App may, from time to time, contact you with an offering that may be of interest to you. In addition, The Stevie App may share data with members of our team to help us perform statistical analysis.


WHY DOESN'T EVERY RESTAURANT HAVE A VIDEO WALKTHROUGH IN THEIR GALLERY?

Videos are a new feature that we have added to each restaurant listing, over time you will see more restaurants with this feature.


WHAT ARE THE VIDEO ICONS ON THE RIGHT SIDE OF EACH RESTAURANT LISTING?

The video icon tells you if the restaurant has a video walkthrough in its profile gallery.


WHAT IS STEVIE.TV?

StevieTV is our brand new broadcast video network, which is packed full of fun content, bringing you something a little bit different to the platform. Tune in to watch it grow.


HOW DO I VIEW MY MEMBERSHIP CARD?

To view your membership card, you must purchase a monthly or yearly subscription plan, alternatively, if you have a promo code this will immediately activate your digital membership card.


HOW DO I RATE RESTAURANTS?

You can rate your favorite restaurants by rotating your membership card. After clicking 'Yes' to activate your discount at the time of your bill, it will then give you the option to rate from 1 to 5 stars.


HOW DO I VIEW MY SUBSCRIPTION DETAILS?

You can view this by logging into your account by clicking 'Login' via the website or go to 'Settings' in-app and click 'Account Information'.


HOW DO I CANCEL MY SUBSCRIPTION PLAN?

You can cancel your plan at any time in-app. Go to 'Settings' > 'Account Information' > Click 'Cancel Subscription'.


WILL I GET CHARGED AGAIN AFTER MY PLAN IS CANCELLED?

Once you have canceled your subscription plan you will no longer be charged.


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